Refund Policy Welcome to the official Azur Lane website. We are devoted to providing every Commander with a smooth and trustworthy experience, both in and out of battle. The following Refund Policy explains our approach to handling payments, digital goods, and refund requests on our platform. Please review this policy before making any purchases. 1. Digital Content and In-Game Purchases All digital purchases — including gems, shipbuilding packs, skins, upgrade materials, limited-time offers, or premium currency — are final and non-refundable once delivered to your account. Because these virtual items are available for immediate use and can impact gameplay, we are unable to reverse, exchange, or withdraw these purchases after they have been processed. 2. Accidental or Mistaken Transactions If you believe a purchase was made unintentionally (such as through an error, duplicate order, or misclick), please contact our support team as soon as possible. While refunds are not guaranteed for accidental transactions, we will review each request based on: Whether the item was used, opened, or consumed The amount of time since the transaction Your account’s previous transaction and refund history If eligible, compensation may be provided as a refund or in-game credit, at our discretion. 3. Subscription Services and Premium Benefits If our platform offers any recurring subscriptions (e.g., monthly pass, special event benefits, premium features): You can cancel your subscription at any time through your account settings Refunds are not offered for unused days in the active billing cycle After cancellation, premium benefits remain available until the end of the current subscription period If you experience billing errors or unauthorized renewals, notify support promptly for resolution. 4. Technical Failures and Missing Content If you successfully completed a payment but did not receive the purchased item, please provide our support team with: Proof of payment (e.g., receipt or transaction number) A description of the missing item or offer Your Commander ID or account information We will investigate and, where appropriate, issue the missing item, grant in-game compensation, or process a refund. 5. Unauthorized Transactions If purchases occur on your account without your knowledge or consent, report the incident to us immediately. For your protection, we may temporarily restrict your account during the investigation. Refunds for unauthorized payments may be issued after review. Repeated or fraudulent requests may result in account sanctions, including suspension or permanent bans. 6. Payments via External Platforms If your purchase was made through an external service (such as Apple App Store, Google Play, or other authorized channels), the refund must be requested through that platform, subject to their policies and terms. We cannot process or override refunds for payments made through third-party providers. 7. Disputes and Chargebacks Filing a chargeback or payment dispute with your bank or payment provider before contacting us may result in: Temporary or permanent account suspension Loss of access to purchased or in-game content Delays in resolving your issue We encourage all Commanders to contact our support team directly. Most payment concerns can be handled promptly and fairly without the need for external disputes. 8. Prevention of Abuse We monitor for repeated or fraudulent refund requests to protect the integrity of the Azur Lane community. Accounts found to be abusing the refund process may have purchases revoked, content removed, or access restricted. For questions or concerns regarding payments, missing items, or refund eligibility, please reach out to our support team through the contact section on our website. Our goal is to support your Azur Lane journey with fairness, transparency, and respect. Thank you for being part of the Azur Lane fleet!